Welcome to Cosán Careers

Where Compassion Meets Connected Care.

Cosán creates pathways to modern aging by delivering human-led, AI-enabled virtual care management that connects patients and providers beyond the office visit. Our teams combine clinical excellence, intelligent technology, and compassionate care to reduce fragmentation in healthcare and support whole-person well-being. If you’re looking for work that is meaningful, mission-driven, and centered on improving lives — you’re in the right place.

Our Mission

To connect patients and providers through compassionate, high-quality care by helping providers extend care beyond the office — ensuring care is always personal, timely, and focused on improving lives.At Cosán, innovation doesn’t replace the human touch — it amplifies it.

Why Work at Cosán?

We are redefining chronic care management by combining the power of AI with multidisciplinary, team-based care. Our care teams include nurses, care coordinators, nutrition professionals, behavioral health specialists, and clinical support staff working together to deliver proactive, evidence-based care.

When you join Cosán, you join a company that:

Supports more than 130,000 patients nationwide. Delivers care “in between visits” when it matters most. Prioritizes compassion, clinical excellence, accountability, and innovation. Uses AI ethically to enhance care — not replace it.

Our Culture

At Cosán, we believe: Virtual care should never feel distant. Technology should strengthen human connection. Every patient deserves dignity, empathy, and proactive support. Collaboration across care teams drives better outcomes. We are building a workplace where professionals feel valued, empowered, and connected to meaningful impact.

What You’ll Experience Here

A mission-driven healthcare environment. Opportunities to work in AI-enabled, team-based virtual care. Continuous learning and clinical excellence. A growing, nationally expanding organization backed by strategic investment. Flexible, remote-first opportunities (role specific).

Our Hiring Philosophy

A career at Cosán is more than a job — it’s a journey of growth, learning, and impact. We look for professionals who bring compassion, accountability, innovation, and a commitment to whole-person care. In return, we provide the tools, technology, leadership support, and collaborative environment to help you succeed.

Frequently Asked Questions

How long does the hiring process take?
Our hiring process typically takes 2–3 weeks, depending on the role.

Do I need to apply to multiple roles?
We encourage you to apply to positions that closely align with your skills and experience.

Are interviews virtual or in-person?
Most interviews are conducted virtually. Some roles may require in-person interviews based on location.

Will you contact my current employer?
We do not contact current or previous employers without your permission and only at the appropriate stage of the process.

Can I apply if I don’t meet every qualification?
Yes. If you’re excited about the role and believe you can make an impact, we encourage you to apply.

Equal Opportunity & Inclusion

Cosán is committed to expanding access, equity, and inclusion — both in the care we deliver and the workplace we build. We are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We prohibit discrimination consistent with all applicable federal, state, and local laws. Cosán provides reasonable accommodations to qualified individuals with disabilities throughout the application process.

Ready to Make an Impact?

Explore our open opportunities below and begin your journey with Cosán.Together, we are connecting care where it matters most — between patients and the people who serve them.

Patient Outreach Coordinator (Bilingual)

Remote

Full Time

Entry Level

Patient Outreach Coordinator (Remote – US)

**This is a remote position, it is not mobile. Candidates must have a private, stationary, and HIPAA-compliant workspace within their home that is dedicated solely to work. Candidates must reside in the United States to be considered.*

Job Title: Patient Outreach Coordinator
Compensation: Starting at $17/hr, with the opportunity to earn up to $21/hr through performance-based bonus incentives
Location: Remote (US) | Onsite option available in Tampa, FL or Independence, OH
Work Environment: Remote; fully onsite if residing near Tampa, FL or Independence, OH

Why Choose Us?
Cosán Group is committed to delivering excellence in preventive care services for at-risk older adults, supporting successful aging in place. As part of our team, you will help enhance overall health outcomes by connecting eligible patients with valuable care management services, including Chronic Care Management (CCM) and, Behavioral Health Integration (BHI). Join a mission-driven, supportive team that values your expertise and career growth.

What We’re Looking For:
We’re looking for a compassionate, patient-focused individual with strong communication skills to educate patients about their healthcare options and enroll them in programs that best meet their needs. The ideal candidate has knowledge of healthcare terminology, excels at navigating multiple systems while engaging with patients, and thrives in a goal-oriented environment. Bilingual (Spanish/English) candidates are highly valued!

What You’ll Do:
Patient Education & Enrollment -

Educate patients over the phone about insurance-sponsored programs that can help manage their chronic conditions.
Introduce supplementary services such as CCM, BHI and, Principal Care Management (PCM).
Meet or exceed daily call expectations and enrollment goals.

Patient Advocacy & Support

Empower patients by guiding them in their healthcare journey and advocating for their needs.
Utilize active listening skills to address patient concerns, provide solutions, and ensure they understand their healthcare options.

Documentation & Collaboration

Document all patient interactions accurately and compliantly in the electronic record system.
Work collaboratively with a supportive and mission-driven team.

Performance Expectations

Minimum average of 12-15 call attempts per hour.
Minimum of 2 average enrollments per hour.
Maintain minimum Quality Assurance (QA) metrics related to compliant use of scripting and documentation.

Required Qualifications:

Entry-level work experience in a customer service, sales, healthcare enrollment, or call center role.
Bilingual Spanish/English.
Intermediate to advanced computer skills with proficiency in Microsoft Outlook and Office.
Strong problem-solving, organizational, and time-management skills.
A positive attitude with the ability to adapt quickly to new processes and priorities.
Must reside in the United States.

Preferred Qualifications:

Previous experience in sales, enrollment, or telephonic customer service role.
Familiarity with CMS CCM/PCM guidelines and care management principles.

Compensation & Benefits:

Starting at $17.00 per hour, with performance-based bonuses up to $21/hr.
Paid Time Off + Company Holidays.
Medical, Dental, Vision Insurance.
Complimentary Life Insurance.
401(k) Plan.
Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.
Employee Assistance Program including mental health resources.
Company-provided equipment (laptop, monitor, headset, etc.).

Work Environment & Requirements:

Work Arrangement: Remote (US); Fully onsite if residing near Tampa, FL or Independence, OH.
Work Hours: EST or CST.
High-speed broadband internet and private home workspace required.
Must complete a company-provided internet speed test confirming minimum 50 Mbps download / 5 Mbps upload.

If you're ready to be part of an innovative, patient-centered team that values your expertise and career growth, apply today!

Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law

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This role is full-time only (part-time is not available).

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Network Speed Test:
To ensure seamless connectivity in your role, we require a minimum internet speed of 50 MBPS download and 5 MBPS upload.

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This is a remote position; however, it is not mobile. Candidates must have a private, stationary, and HIPAA-compliant workspace within their home. This includes a secure internet connection, the ability to protect confidential patient information, and an environment free from distractions, background noise, or public access. Working from public spaces (e.g., coffee shops, shared co-working environments, or while traveling) is not permitted under our compliance standards.*

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