Patient Enrollment Coordinator

St. James, Jamaica, Montego Bay Free Zone, Jamaica
Full Time
Entry Level
Patient Enrollment Coordinator (Onsite – Montego Bay, JA)
 
Job Title: Patient Enrollment Coordinator
Salary: $550 JMD hourly role with performance-based bonuses
 
Full-Time Opportunities Available
Are you passionate about helping patients access the healthcare services they need? Join our team as a Patient Enrollment Coordinator, where you will play a key role in educating patients about their healthcare options and enrolling them in programs that best meet their needs. This is a fully onsite position at our Montego Bay, JA office, providing you with a structured work environment and the support of an experienced team
 
Why Choose Us?
At Cosán Group, we are committed to delivering excellence in preventive care services for at-risk older adults, supporting successful aging in place. As a part of our team, you will help enhance overall health outcomes by connecting eligible patients with valuable care management services, including Chronic Care Management (CCM), Behavioral Health Integration (BHI), and Remote Physiological Monitoring (RPM).
 
What You’ll Do:
  • Contact patients identified as eligible for care management services.
  • Provide patient education on care management support and services.
  • Accurately document all patient communications (verbal or written), including communications with patients and/or their caregivers.
  • Adhere to documentation protocols and best practices for daily workflow.
  • Exhibit excellent customer service skills, as demonstrated by positive feedback from customers and patients.
  • Develop and build trusting relationships with patients, showing a true passion for caring for them and guiding them in their health journeys.
  • Stay flexible and adapt quickly to new processes, software changes, and priorities with a positive attitude and a willingness to learn continuously.
  • Demonstrate empathetic and active listening skills, thriving both as a team member and independently in a fast-paced environment.
  • Inform your manager of any issues pertinent to the enrollment process and any known or perceived concerns.
  • Utilize multiple scripts for different clients and services, following processes and protocols.
  • Meet or exceed daily call expectations as directed by management.
  • Become proficient in using technology, including the Cosan e-consent platform.
  • Contribute positively as a department member by supporting all team members productively and constructively.
  • Perform other duties as assigned.

Success in This Role Means:
  • A minimum average of 12 call attempts per hour.
  • A minimum of 2 average enrollments per hour.
  • Maintaining minimum Quality Assurance (QA) metrics related to the compliant use of scripting and documentation.

What We’re Looking For:
  • A compassionate, patient-focused individual with strong communication skills.
  • Knowledge of healthcare terminology, conditions, and care principles.
  • Ability to navigate multiple systems efficiently while engaging with patients.
  • Bilingual (Spanish/English) candidates are a plus!
  • Strong problem-solving, organizational, and time-management skills.
  • A positive attitude with the ability to adapt quickly to new processes and priorities.

Required Qualifications:
  • Minimum of 3 CXC/CSEC subjects, including Mathematics and English, with a preference for one science-related subject.
  • At least 2 years of work experience in a relevant role within a call center.
  • Knowledge of healthcare terms, conditions, roles, and basic care principles.
  • Intermediate to advanced computer skills, demonstrated by the ability to navigate multiple systems using the same monitor and quickly learn new software programs and applications, including experience with Outlook and MS Office.
  • Must be highly motivated and results-oriented, with strong skills in communication, organization, multi-tasking, and time management.
  • Effective communication, interpersonal skills, and problem-solving abilities.
  • Must possess strong telephone and virtual communication skills, with the ability to communicate clearly and effectively over the phone, particularly with elderly adults, in a confident and compassionate manner.
  • Ability to work effectively as part of a team to achieve daily goals and complete tasks, ensuring that production goals and quality metrics are consistently met within set standards.
  • Must pass a background check, have a positive attitude, adapt well to change, be a team player, and be willing to continuously learn new skills.
  • Must be available to work onsite.

Compensation & Benefits:
  • Starting at $550 JMD per hour, with uncapped performance-based bonuses.
  • Vacation, Sick Leave, and Company-Paid Holidays.
  • Company-Paid Medical, Dental, Vision, Life Insurance Plans.
  • Transportation Allowance.
  • Employee Referral Bonus.

Work Environment & Requirements:
  • Fully onsite role in Montego Bay Free Zone, St. James JA.
  • Monday–Friday schedule—no weekends or late nights.
  • Ability to sit for long periods and make a high volume of outbound calls.
  • Strong commitment to compliance, accuracy, and patient advocacy.

If you're ready to be part of an innovative, patient-centered team that values your expertise and career growth, apply today!
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