Patient Outreach Coordinator

Tampa, FL
Full Time
Entry Level
Patient Outreach Coordinator (Onsite – Tampa, FL)
 
Job Title: Patient Outreach Coordinator
Salary: $16.00 Non-exempt hourly role with performance-based bonuses
 
Full-Time Opportunities Available
Are you passionate about helping patients access the healthcare services they need? Join our team as a Patient Outreach Coordinator, where you will play a key role in educating patients about their healthcare options and enrolling them in programs that best meet their needs. This is a fully onsite position at our Tampa, FL office, providing you with a structured work environment and the support of an experienced team
 
Why Choose Us?
At Cosán Group, we are committed to delivering excellence in preventive care services for at-risk older adults, supporting successful aging in place. As a part of our team, you will help enhance overall health outcomes by connecting eligible patients with valuable care management services, including Chronic Care Management (CCM), Behavioral Health Integration (BHI), and Remote Physiological Monitoring (RPM).
 
What You’ll Do:
  • Educate patients over the phone about insurance-sponsored programs that can help manage their chronic conditions.
  • Introduce supplementary services such as CCM, BHI, Principal Care Management (PCM), and RPM to qualifying patients.
  • Empower patients by guiding them in their healthcare journey and advocating for their needs.
  • Utilize active listening skills to address patient concerns, provide solutions, and ensure they understand their healthcare options.
  • Document all patient interactions accurately and compliantly in the electronic record system.
  • Meet or exceed daily call expectations and enrollment goals.
  • Work collaboratively with a supportive and mission-driven team in our Tampa, FL office.

Success in This Role Means:
  • A minimum average of 12 call attempts per hour.
  • A minimum of 1.5 average enrollments per hour.
  • Maintaining minimum Quality Assurance (QA) metrics related to the compliant use of scripting and documentation.

What We’re Looking For:
  • A compassionate, patient-focused individual with strong communication skills.
  • Knowledge of healthcare terminology, conditions, and care principles.
  • Ability to navigate multiple systems efficiently while engaging with patients.
  • Bilingual (Spanish/English) candidates are a plus!
  • Strong problem-solving, organizational, and time-management skills.
  • A positive attitude with the ability to adapt quickly to new processes and priorities.

Required Qualifications:
  • 2 years of work experience in a customer service, healthcare, or call center role.
  • Intermediate to advanced computer skills with proficiency in Microsoft Outlook and Office.
  • Must be able to commute to the office 5 days per week - office is located on Pistol Range Rd, Tampa, FL 33635.

Preferred Qualifications:
  • Previous experience in sales, enrollment, or telephonic customer service role.
  • Familiarity with CMS CCM/PCM guidelines and care management principles.

Compensation & Benefits:
  • $16.00 per hour, with performance-based bonuses.
  • Paid Time Off + Company Holidays.
  • Medical, Dental, Vision, Life, Disability Insurance & 401(k) plan.
  • In-office company-provided equipment for efficient workflow.
  • Employee Assistance Program with mental health resources.

Work Environment & Requirements:
  • Fully onsite role in Tampa, FL.
  • Monday–Friday schedule—no weekends or late nights.
  • Ability to sit for long periods and make a high volume of outbound calls.
  • Strong commitment to compliance, accuracy, and patient advocacy.

If you're ready to be part of an innovative, patient-centered team that values your expertise and career growth, apply today!
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Human Check*