Patient Enrollment Specialist

Tampa, FL
Full Time
Entry Level
Patient Enrollment Specialist (Onsite – Tampa, FL)
 
Job Title: Patient Outreach Coordinator
Salary: Starting rate is $16/hour, with the opportunity to earn up to $21/hour through performance-based bonus incentives.
Office Location: 6911 Pistol Range Rd STE 101, Tampa, FL 33635.

 
Full-Time Opportunities Available
Are you passionate about helping patients access the healthcare services they need? Join our team as a Patient Outreach Coordinator, where you will play a key role in educating patients about their healthcare options and enrolling them in programs that best meet their needs. This is a fully onsite position at our Tampa, FL office, providing you with a structured work environment and the support of an experienced team
 

Why Choose Us?
At Cosán Group, we are committed to delivering excellence in preventive care services for at-risk older adults, supporting successful aging in place. As a part of our team, you will help enhance overall health outcomes by connecting eligible patients with valuable care management services, including Chronic Care Management (CCM), Behavioral Health Integration (BHI), and Remote Physiological Monitoring (RPM).
 

What You’ll Do:
  • Educate patients over the phone about insurance-sponsored programs that can help manage their chronic conditions.
  • Introduce supplementary services such as CCM, BHI, Principal Care Management (PCM), and RPM to qualifying patients.
  • Empower patients by guiding them in their healthcare journey and advocating for their needs.
  • Utilize active listening skills to address patient concerns, provide solutions, and ensure they understand their healthcare options.
  • Document all patient interactions accurately and compliantly in the electronic record system.
  • Meet or exceed daily call expectations and enrollment goals.
  • Work collaboratively with a supportive and mission-driven team in our Tampa, FL office.

Success in This Role Means:
  • A minimum average of 12 call attempts per hour.
  • A minimum of 2 average enrollments per hour.
  • Maintaining minimum Quality Assurance (QA) metrics related to the compliant use of scripting and documentation.

What We’re Looking For:
  • A compassionate, patient-focused individual with strong communication skills.
  • Ability to navigate multiple systems efficiently while engaging with patients.
  • Bilingual (Spanish/English) candidates are a plus!
  • Strong problem-solving, organizational, and time-management skills.
  • A positive attitude with the ability to adapt quickly to new processes and priorities.

Required Qualifications:
  • Entry-level work experience in a customer service, sales, healthcare enrollment, or call center role.
  • Intermediate to advanced computer skills with proficiency in Microsoft Outlook and Office.
  • Reside in or near Tampa, Florida.
  • Must be able to commute to the office 5 days per week.

Preferred Qualifications:
  • 1-2 years of work experience in a customer service, sales, healthcare enrollment, or call center role.
  • Previous experience in sales, enrollment, or telephonic customer service role.

Compensation & Benefits:
  • Starting at $16.00 per hour, with performance-based bonuses.
  • Paid Time Off + Company Holidays.
  • Medical, Dental, Vision, Life, Disability Insurance & 401(k) plan.
  • In-office company-provided equipment for efficient workflow.
  • Employee Assistance Program with mental health resources.

Work Environment & Requirements:
  • 100% fully on-site with a Monday–Friday schedule—no weekends or late nights.
    • Work hours: 8:30am - 5:00pm 
    • Fully onsite role in Tampa, FL.
  • Company-provided equipment (Mini PC, monitor, headset, etc.)
  • Ability to sit for long periods and make a high volume of outbound calls.
  • Strong commitment to compliance, accuracy, and patient advocacy.

If you're ready to be part of an innovative, patient-centered team that values your expertise and career growth, apply today!
 
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